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R&R Supply Return Material Policy:

R&R Supply must issue authorization in writing prior to return. Any material older than 1 year of purchase may not be returned. Original order number, date, and specific reason for return must be provided. Material must be unused, in original packaging (if applicable), and in saleable condition.

Stock Material

  • Restocking charge will apply per the following schedule:
    • Material returned within 30 days will have No Restock Fee
    • Material returned within 31 to 180 days 25% Restock Fee
    • Material older than 180 days must be reviewed, please contact R&R Supply Company.

Non-Stock and Special Orders Material

  • All non-stock returns must have previous authorization from factory. The amount of restocking charges will be determined from the factory upon acceptance. Credit for non-stock items will be issued immediately after R&R Supply has received approval to ship product to the factory. Handling & restocking charge, plus all freight costs will apply (minimum 10%)

  • The following items are non-returnable:
    • Non-stock items after 60 days from delivery date
    • Custom Made-to-Order Material
    • Wire Cuts

Warranty and Defective Material

  • Customer or Salesperson must advise R&R Supply of the nature of defect.
Credit will be issued based on the terms and warranty of the manufacturer. Some products are ‘Repair Only’ and/or ‘Exchange Only’ under warranty and may not be returned for credit.